Auto Repair in Mint Hill – How Warranties Work with Independent Shops

Have you ever been in the process of buying a new car, and during the process the salesperson says “be sure to get your car repaired here so it will be under a warranty!” This is a sales tactic dealerships have said for years, that they could do something no mom-and-pop shop could – offer a warranty that worked nationwide. While once upon a time this was the case, for years now that statement has been untrue. Independent auto shops can offer nationwide warranties just like large chains and dealers.

While dealers and chains offer warranties through their parent company, independent shops offer warranties via their parts suppliers. By having a membership in one of these programs, independent shops agree to use a specific supplier of parts for most of their repairs, and in return the auto parts suppliers will cover the cost of any warranty work should it be needed.

 

These warranties work kind of like like in-network doctors. All the shops that agree to be part of the warranty service agree to do warranty work because the parts supplier will cover the cost. So if you have a water pump installed at a shop in Mint Hill and it goes bad on your trip to Chicago, all you have to do is visit an “in-network” shop and they can do the warranty work at no charge to you just like if you had the job done at home. There are however some guidelines that have to be followed:

1. You need proof of purchase

Like with many things, you’ll need to show a receipt to prove you had the inital work done in the first place. Always keep receipts from repairs in the glove box when you’re going away from home.

2. You should go “in-network”

Much like with doctors or car dealerships, if you go outside the certified warranty providers, you’ll probably have to pay. Always call the 1-800 number given to you when you break down away from home to make sure you go to a shop that can provide you the proper warranty work. The number can usually be found at the bottom of your receipt. If you werent given a 1-800 number, call your local shop back home and have them give it to you. If you go outside of network, you may have to pay for work and there is no guarentee you’ll be covered. Don’t take that chance!

This also goes with any rental you may need – don’t assume any rental car company of your choice will be covered. You may have to go through a specific company like Hertz or Enterprise. Be sure to ask the serivce provider to see who is covered.

3. Check to See How Long Your Warranties Last.

Some warranties last 12 months/12,000 miles, some last 10 Years/100,000 miles, depending on what is being provided. Be sure to check and see how long yours lasts.

4. Remember a Indpendent Shop’s Warranty won’t Void a Dealer’s.

In the United States it is the law that car manufacturers honor warranties they offer. If you bought a car in June and it has major issues in July, don’t let them tell you “no” because you have had services done at local shops. It is not true. You’re covered.

Ken Manchester